Description
Opportunities with American Health
Network, part of Optum. When you
join American Health Network (AHN), you become part of a team that strives to
identify and retain the top healthcare professionals in the markets it serves.
At American Health Network, we want to be the best health care organization we
can be. Our mission is to improve the health of our patients. We’re a
physician-led organization, operating over 70 medical offices in Indiana and
Ohio, with over 300 providers and 1200 employees. We’re also part of Optum, in
the UnitedHealth Group family of businesses, and backed by the resources of a
global health care organization working to help people live healthier lives and
help make the health system work better for everyone. That’s an important
differentiator as more people need our help simplifying the complexities of the
American health care system. At the same time, the culture of AHN supports
work-life flexibility for employees and places a high value on their physical,
emotional, financial and other aspects of well-being.
The Virtual Health Coordinator serves as point-of-contact
for virtual health care activities at American Health Network part of Optum.
Working with Virtual Health director on operational support of virtual health
program. Schedule appointments, Setup and test equipment, collect evaluation
data, support physician and patient during consultation, support and promote
program in local community. Requires the
ability to effectively present information and respond to questions from groups
of managers, employees, clients, customers, and the general public. Ability to think logically in order to
troubleshoot, analyze situations, and make appropriate decisions. Must Possess excellent attention to detail,
follow through and communications skills with all levels within the
organization
Primary Responsibilities:
- Communicate with Client/Employer plan administrators:
- New employee members
- Provide marketing material requested by the plan
administrators for employer groups
- Provide utilization reports for employers and health plans
- Collaborate with Marketing on communication and
communication materials for clients
- Scheduling:
- Patients – Assist practices/patient with virtual care
appointment scheduling
- Provider
- Distribute provider schedule to all virtual health providers
- Monitor, assign and manage provider on-call schedule on the
Admin portal
- Monitor daily coverage on Admin portal/Provider portal
- Support:
- Monitor emails send to xxxxxxxxxxx* from Teladoc
and UMR
- Monitor emails send to xxxxxxxxxxx* by providers
- Review any patient responses and work with patients to
resolve issues
- Manage refunds if needed from OC24health side
- Follow up on issues reported due to payment issues
- Monitor patient satisfaction survey results and work with
Telemed Leader to improve patient satisfaction
- Collaborate with Teladoc tech support as necessary
- Open and monitor tickets in Team Support on Teladoc side
- Provide demonstration of virtual health platform for new and
participating providers
- Add/manage new users and roles
- Configure templates, settings, advertisements and coupons
- Edits persons and profiles
- Manage/activate/deactivate user accounts
- Manage configured patients and person search
- Monitor patient registration
- Reset passwords
- Assist practices with scheduling virtual care appointments
- Assist with provider setup and onboarding
- Assist with troubleshooting document interface issues
- Attends meetings and participates on committees as
requested
- Reviews current literature and attends training sessions and
seminars to keep informed of new developments in the field
- Performs other related duties and responsibilities as
directed
You’ll be rewarded and recognized for your
performance in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
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